Policies

Important information about your car rental

CREDIT CARD

We accept all major credit cards
*** Please have your PIN CODE ready for processing credit card with chip.

Sakura Rent-a-Car Payment

DRIVING RANGE

Customers are allowed to drive within three states: California, Nevada, Utah* and Arizona. Driving a Sakura rental vehicle in any other state or Mexico (including Baja California) is prohibited.

*For economy car, California, Nevada and Arizona are allowed.

*Please let us know in advance if you would like to drive in Utah. If you are making a reservation through our webpage, please let us know using “other requests” box on reservation page.

RENTING A CAR

Please bring a valid driver’s license, credit card and your reservation confirmation to the reception counter to complete your rental agreement and pick up your car. We will also require your home address, a phone number and email address. Our car rental agent will go over your rental agreement and answer any questions you may have. After you sign the contract, you will receive your keys and your rental car.

FUEL

All cars will have a full tank of gas when they are rented. Please return your car with a full tank of gas. If a car is returned with less than a full tank of gas, a service charge and an above-market rate will be charged for filling up the tank.

AIRPORT SHUTTLE

Pick-up and drop-off service is available for customers renting from our LAX location.

Please call 800-214-1414 to request a pickup after you have collected your luggage.

Our toll-free number may be used to call us at no charge from any public pay phone. Please call 310-645-1515 from all other phones.

An agent will instruct you where to go to meet the shuttle. The pickup location may change at any time so please be sure to call us to request the latest pickup information before heading to the pickup location.

PAYMENT

Major credit cards and cash (US dollars) are accepted forms of payment at all locations.

LOST AND FOUND

Please let us know if you left something behind. Sunglasses, CDs and mobile phones are very easy to miss when turning in your rental car, so please make sure you have all of your belongings before you return your rental car and keys.

ACCIDENTS

In the event an accident occurs involving your rental car, please notify the police, emergency services and Sakura Rent a Car.

1. Immediately Report the Accident to the Police

We recommend you carry a mobile phone in case of emergency. If you are involved in an accident, please call 911 for assistance and emergency services. Calling from a mobile phone will allow you to stay at the scene of the accident and discourages the other party involved from attempting to leave the scene before the police arrive. If you do not have a mobile phone, please call 911 from a nearby public or pay phone. If possible, have someone stay at the scene to help ensure all involved remain at the accident until emergency services arrive.

Sakura Rent-a-Car

2. Contact Sakura Rent a Car

After you have contacted the police, please call your Sakura Rent a Car rental office to report the accident and arrange for a Sakura Rent a Car agent to speak to the police or other involved parties if necessary.

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3. Answer The Police Officer’s Questions About The Accident

When the police arrive, please follow their instructions. The officer will ask you for your driver’s license and rental contract and will take statements from all drivers involved in the car accident to determine if a police report is necessary. If you have problems communicating with police or others involved in the accident, our bilingual car rental agents will help interpret. If a police report is issued, please bring a copy with you when you return your rental car.

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4. If The Police Won’t Come To The Scene of a Minor Accident

Police officers may not come to the scene if the accident is minor. In that case, you must act on your own. Please get the names, addresses and phone numbers of all the other drivers involved in the accident. Write down the make, model, year and license plate number of each car. Be sure to obtain all insurance information including the company, policy number and any insurance agent contact information the driver can provide. Photograph damage to your car and the other cars involved in the accident. This will help document the damage when you submit an accident claim to the insurance company.

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5. Collect Witnesses’ Information

Ask for names and contact information for any witnesses to the accident.

PARKING VIOLATIONS

All parking violations must be paid in full by renter; otherwise a $40.00 handling fee per ticket will be charged to customer in addition to ticket fines.

Please be aware that these toll roads are subject to penalty: TOLL ROADS / FASTRAK / 91 EXPRESS LANES / METRO EXPRESS / GOLDEN GATE BRIDGE, etc. Find out more at: http://www.thetollroads.com/

ROADSIDE ASSISTANCE

Our car rental fees do not include roadside assistance.

Incidents such as flat tires, locking keys in the car, etc. are the responsibility of the customer. If you want to have Sakura Rent a Car agent dispatched to your location (limited to the extent possible), you will be charged.

Tire punctures are covered under the collision damage waiver (CDW) and will be our responsibility to repair (not including towing services).