Important information about your car rental


Minimum Age: 21

Age 21-24: Under age surcharge applies

Age 25 and over


We accept all major credit cards. Cards must be in the renter's own name.
*** Please have your PIN CODE ready for processing a credit card with a chip. $200 USD Deposit on top of the rental
Debit Cards are only accepted if the renter has a return flight itinerary, full coverage insurance, if not purchasing insurance, and a deposit of $300 USD on top of the rental amount.
For national customers only: If using a debit card, please send an e-mail with the insurance information three days ahead of the reservation so that it may be verified.
***Personal checks, prepaid cards, and cash are not allowed as a form of deposit.
***Prepaid, Recharge, or Virtual debit/credit cards or any card on which the relevant characters are not raised ('embossed'), or if it does not have an EMV Chip-are not accepted as a form of Deposit or Payment. 

Sakura Rent-a-Car Payment


Customers are allowed to drive within three states: California, Nevada, Utah*, and Arizona. Driving a Sakura rental vehicle in any other state or Mexico (including Baja California), Canada is prohibited.
*For economy cars, California, Nevada, and Arizona are allowed.
*Please let us know in advance if you would like to drive to Utah. If you are making a reservation through our webpage, please let us know using the “other requests” box on the reservation page.


Please bring a valid driver’s license, credit card, and reservation confirmation to the reception counter to complete your rental agreement and pick up your car. We will also require your home address, phone number, and email address. Our car rental agent will go over your rental agreement and answer any questions you may have. After you sign the contract, you will receive your keys and your rental car.


All cars will have a full tank of gas when they are rented. Please return your car with a full tank of gas. If a car is returned with less than a full tank of gas, a service charge and an above-market rate will be charged for filling up the tank.


Please let us know if you left something behind. Sunglasses, mobile phones/accessories are very easy to miss when turning in your rental car, so please make sure you have all of your belongings before you return your rental car and keys.


In the event an accident occurs involving your rental car, please notify the police, emergency services and Sakura Rent a Car.

1. Immediately Report the Accident to the Police

We recommend you carry a mobile phone in case of emergency. If you are involved in an accident, please call 911 for assistance and emergency services. Calling from a mobile phone will allow you to stay at the scene of the accident and discourages the other party involved from attempting to leave the scene before the police arrive. If you do not have a mobile phone, please call 911 from a nearby public or pay phone. If possible, have someone stay at the scene to help ensure all involved remain at the accident until emergency services arrive.

Sakura Rent-a-Car

2. Contact Sakura Rent a Car

After you have contacted the police, please call your Sakura Rent a Car rental office to report the accident and arrange for a Sakura Rent a Car agent to speak to the police or other involved parties if necessary.

Sakura Rent-a-Car

3. Answer The Police Officer’s Questions About The Accident

When the police arrive, please follow their instructions. The officer will ask you for your driver’s license and rental contract and will take statements from all drivers involved in the car accident to determine if a police report is necessary. If you have problems communicating with police or others involved in the accident, our bilingual car rental agents will help interpret. If a police report is issued, please bring a copy with you when you return your rental car.

Sakura Rent-a-Car

4. If The Police Won’t Come To The Scene of a Minor Accident

Police officers may not come to the scene if the accident is minor. In that case, you must act on your own. Please get the names, addresses and phone numbers of all the other drivers involved in the accident. Write down the make, model, year and license plate number of each car. Be sure to obtain all insurance information including the company, policy number and any insurance agent contact information the driver can provide. Photograph damage to your car and the other cars involved in the accident. This will help document the damage when you submit an accident claim to the insurance company.

Sakura Rent-a-Car

5. Collect Witnesses’ Information

Ask for names and contact information for any witnesses to the accident.


All parking violations must be paid in full by the renter; otherwise, a $40.00 handling fee per ticket will be charged to the customer in addition to ticket fines.
Please be aware that these toll roads are subject to penalty: TOLL ROADS / FASTRAK / 91 EXPRESS LANES / METRO EXPRESS / GOLDEN GATE BRIDGE, etc. Find out more at: http://www.thetollroads.com/


Our car rental fees do not include roadside assistance.
Incidents such as flat tires, locking keys in the car, etc. are the responsibility of the customer. If you want to have Sakura Rent a Car agent dispatched to your location (limited to the extent possible), you will be charged.
Tire punctures are covered under the collision damage waiver (CDW) and will be our responsibility to repair (not including towing services).